All enquiries/quotes are preferred via email or text. Voice Messages are not monitored on a regular basis.
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Or call 07525 363161
Bob Moss, Director
Martels Industrial Estate, Barnston, Dunmow CM6 1NA
TERMS AND CONDITIONS OF HIRE
✦A non-refundable 25% deposit is required to hold any booking.
✦If you are unhappy with your hire items on delivery please let us know immediately and we will do our best to rectify, NOT after the event please.
✦Full payment is required before delivery
✦When tables are in position, they need to be checked to ensure all brackets are in place to secure legs, IF THIS IS NOT DONE THEY COULD COLLAPSE. If anyone moves them they need to be re-checked
✦Please ensure all tableware items are washed and thoroughly dried before return. Any dirty/ wet items will be charged at 50p per item
✦For Health and Safety we recommend you wash all items before use, as well as after.
✦Hessian is NOT flameproof unless Flameproof hessian is ordered and quoted on your invoice. therefore DO NOT use with naked flame, we accept no responsibility.
✦Please ensure wooden tableware is NOT placed in a dishwasher. Instead washed with soapy water without immersing and dried thoroughly. If not there will be a charge
✦Tankards and Goblets can be placed in a dishwasher, but must be dried thoroughly. Any wet, lost or damaged items will be charged at a reasonable cleaning/ replacement cost price.
✦Bunting must be returned folded as hired, NOT tangled. If returned tangled £50 will be refunded from the deposit.
✦Hirer failing to return goods on booked date (Unless agreed) will loose any security deposit and be liable for any lost income.
✦Tables and benches to be returned in the same condition as hired or there will be a charge for cleaning.
DELIVERY AND COLLECTION
✦Delivery and collection is to kerbside only or a short distance on the flat i.e. 10 metres unless agreed beforehand. i.e. Deliveries up stairs or distance from parking area should be discussed IF THIS IS NOT AGREED A FURTHER CHARGE WILL BE DEDUCTED FROM SECURITY DEPOSIT
✦If there is no legal parking at address customer will be liable for any Parking tickets
✦If access/ items are not available at the agreed time we will charge £50 per hour for delays.
We hold no responsibility for damage or injury caused by any of our hire items and no responsibility for any subsequent loss of income if we fail to complete an order. This has never happened and if it does we will do anything in our power to right the situation.